Noosa is one of Australia’s most desirable destinations, attracting visitors from around the world with its pristine beaches, river systems, lakes, everglades, hinterland, and a vibrant lifestyle. From award-winning dining and unique experiences to boutique shopping and year-round appeal—all within Australia’s first UNESCO Biosphere—guests arrive expecting something better than home.
Yet with much of Noosa’s accommodation stock consisting of 30–40-year-old strata-titled units owned by multiple individuals within a single complex, guest satisfaction can be inconsistent. Outdated furnishings, mismatched unit standards, and unmet expectations often result in negative feedback and lost repeat business.
This workshop is designed to address that challenge head-on.
Led by industry expert Darren Willis, who brings over 25 years of experience in commercial accommodation, tourism, and business development, this session will explore practical strategies to enhance both guest experience and owner returns. Darren’s business, Resort Solutions, supports operators with tailored refurbishment plans that align with both guest expectations and owner objectives.
Refurbishment in a resort setting isn’t just about aesthetics—it’s essential for long-term success. This workshop will equip you with the tools and strategy to drive real change and truly deliver the Noosa experience.
Help shape the Noosa experience your guests expect—while building value for your owners and your business.
WHEN: Thursday 15 May 2025
TIME: Arrive at 9:15am for 9.30am - 11:30am
WHERE: Tourism Noosa Boardoom - Noosa Marina, 2 Parkyn Court, Tewantin
INCLUDES: Workshop content and morning tea
TICKETS: Free
